Legal & Policies
Bella Butlers – Policies & Legal
Last updated: 11/2025
Welcome to Bella Butlers. Our mission is to provide seamless, discreet, premium home support. This page outlines the terms, policies, and legal information that protect our clients, our contractors, and our business. By engaging our services or using this website, you agree to the following.
Terms & Conditions
Our Services
Bella Butlers offers lifestyle management, home support, and personal concierge services. All services are delivered by carefully selected, trained independent contractors (“Bellas”), coordinated and managed by Bella Butlers.
Independent Contractor Model
All Bellas are independent contractors. Bella Butlers manages schedules, quality, and communication, but is not the employer. We are not liable for contractor actions outside of reasonable control.
Client Confidentiality
All Bella Contractors have signed agreements in which they understand they are not allowed to disclose any sensitive or personal information in any relations to the client during services or hereafter.
Client Responsibilities / Clients agree to
Provide a safe, respectful, and professional environment
Share accurate information about service requirements
Notify us promptly of any schedule changes or safety concerns
Ensure access to the home at agreed times
Service Scope & Tier Inclusions
Services are based on the tier selected: Foundation, Elevated, or Exclusive. Each tier includes all features of the previous tier, plus additional premium services. Any tasks outside these inclusions require prior approval and may incur additional fees.
Payment Terms
All prices are in AUD
Payment is required prior to services unless otherwise agreed
Late payment may result in paused or rescheduled services
Cancellations & Rescheduling
Less than 24 hours’ notice: full service fee applies
Rescheduling is subject to availability
Liability
Bella Butlers is not responsible for:
Accidental damage occurring during normal service
Loss of unsecured items
Delays caused by events outside our control
Changes to Terms
Bella Butlers may update these Terms at any time.
Major updates will be communicated to clients.
Contact
mailto: support@bellabutlers.com
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Privacy Policy
At Bella Butlers, your privacy is paramount. We adhere to the Australian Privacy Principles and take every precaution to safeguard your personal information.
Information We Collect
Name, email, phone, suburb/state
Service preferences and household details you voluntarily provide
How We Use Your Information
Deliver and coordinate our services efficiently
Schedule contractors and communicate about bookings
Improve our offerings and client experience
Storage & Security
Your data is securely stored using Wix and internal systems. Reasonable measures are in place to prevent unauthorized access.
Access & Correction
You may request access to or correction of your personal information at any time.
Contact
mailto: privacy@bellabutlers.com.au
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Website Disclaimer
The content on this website is for general informational purposes only. Bella Butlers makes no guarantees regarding the results of services, images, or examples presented. We do not provide legal, financial, or medical advice. Use of this website and its information is at your own discretion.
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Refund & Payment Policy
Payment is required prior to commencement of services
Weekly or package pricing must be paid in advance
Refunds are not provided for change of mind
If Bella Butlers cannot provide a service due to our error, a reschedule or credit will be offered
Cancellations with less than 24 hours’ notice incur full service fees; over 24 hours may be waived.
Rescheduling is subject to availability and must be communicated promptly.
Add-on hours are billed after confirmation, and must be paid before service is delivered.
Flexible Hours
Clients select the number of hours needed each week.
Each tier (Foundation, Elevated, Exclusive) has a minimum weekly hour requirement to ensure consistent, high-quality service.
Additional hours beyond the tier can be requested and billed at the standard hourly rate.
Booking & Confirmation
Bookings are confirmed only after full payment (or deposit if pre-agreed) is received.
One-off or flexible weeks require full payment upfront.
Recurring weekly bookings can be paid weekly or fortnightly in advance.
Cancellations & Changes
Less than 24 hours’ notice: full service fee applies.
Rescheduling is subject to availability and must be communicated promptly.
Add-on hours are billed after confirmation and must be paid before service is delivered.
Payment Methods
Payments are to be made via Bank transfer / direct deposit
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Contractor Disclaimer:
All Bellas are independent contractors; Bella Butlers is not the employer
Service Guarantee:
Bella Butlers is committed to delivering services with discretion, care, and professionalism.